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Appropriate Dispute Resolution Services (ADRS)

The core of our work centres on informal Appropriate Dispute Resolution Services (ADRS). ADRS address conflicts or concerns in a flexible and voluntary way without engaging in formal procedures. Focusing on open communication and mutual understanding, the goal is to help parties reach a resolution collaboratively and amicably, without the need for official sanctions or policy changes.

The ombuds services are guided by the following principles:

• Confidentiality

  We don’t disclose any personal information to individuals or 8xav¸£Àûµ¼º½ bodies unless (1) there is a written request from a visitor to share or help communicate information to 8xav¸£Àûµ¼º½ decision-makers or support services, (2) there is a threat of imminent serious harm to us or others.

• Independence

  We report directly to the Board of Governors of the 8xav¸£Àûµ¼º½ of Luxembourg and operate independently of the Rectorate, offices of faculty deans and centre directors, student and staff delegations, or any other body or unit within the 8xav¸£Àûµ¼º½.

• Impartiality

  We serve the entire 8xav¸£Àûµ¼º½ community, considering all perspectives in a conflict and helping those involved to understand one another. We do not advocate for any individual, group, or the 8xav¸£Àûµ¼º½ as an institution.

• Informality / Accessibility

  We operate through moral suasion and statistically supported recommendations at the structural level, while focusing on empowerment at the individual and interpersonal levels.

  We do not engage in formal proceedings, nor do we impose behavioural changes or sanctions on individuals.

  We do not mandate or enforce 8xav¸£Àûµ¼º½ policy or procedural changes, although we make non-binding recommendations to every level of university administration below the Board of Governors.

  Our services are free of charge and available in-person at the Belval or Kirchberg campuses and online via Zoom (private individual ombuds accounts), Teams, WebEx, and telephone.